How Your Story Gets Made, and What Happens Next
Every Zanoura story goes through a fixed production sequence before it reaches you. You approve it before we finalise anything. This page explains every step: what we do, what you see, what happens if something needs changing, and where the boundaries are.
Every Story, Step by Step
We designed this process so parents never receive a surprise. You see everything before anything is final.
You personalise and order
You give us your child's details, their name, age, gender, and a few photos, choose the story and language, and complete your order. At this point, nothing is printed; production begins once your payment is confirmed.
Your payment is taken when you order, and production begins right away. If you cancel before you approve your draft, you receive a full refund, or the amount minus a €5 production fee (or the equivalent in your local currency) once you have asked for two revisions.We personalise and review your story
We build an original story around your child, illustrated as themselves on the page. A human member of our team then reads the full story for language quality, narrative coherence, and age-appropriateness. We do not send you anything we haven't reviewed ourselves.
Your draft preview is usually ready within a few working days.You receive a draft for approval
We send you a draft preview, the cover and a few sample pages, for your review. You check the quality, the text, and how your child looks. If something needs changing, you tell us. We revise and resend. Nothing is printed until you've approved it explicitly.
You can request changes at this stage. Two revisions are included.You approve, then we finalise
Once you confirm approval, the story is locked and we finalise it. For digital orders, your final high-resolution PDF is prepared and delivered 2–4 business days after approval. For print orders, the file goes to production. This is the boundary: once you approve and production starts, the story cannot be changed.
Approval is your explicit confirmation, not silence or inaction.Delivery, digital or print
Digital orders are delivered as a high-resolution PDF, 2–4 business days after approval. Print orders are made and shipped after approval; delivery time depends on your country.
Zanoura has two kinds of stories
Some stories are for a moment your child is going through right now.
Some are made to keep — a book they come back to for years.
Cancellation, Refunds & Delivery
CANCELLATION & REVISIONS, You may cancel your order at any point before you give explicit approval on your draft. You receive 2 included rounds of revisions: changes to your first draft and changes to your second draft. If you cancel before you have asked for your second revision, you receive a full refund. Once you have asked for your second revision, a €5 flat production fee (or the equivalent in your local currency) is deducted and the remainder refunded if you then cancel. If you are still not satisfied with your third draft and request further changes, we will refund your order minus that fee rather than revise it a third time. Email support@zanourakids.com if you need to cancel.
THE PRINT BOUNDARY, Once you approve your draft and your order enters print production, we cannot cancel, change, or refund the order. This is not a small print clause, it is the physical reality of personalised print manufacturing. The file is submitted to a print house as a unique, one-of-a-kind item. Please review your draft carefully before approving.
DIGITAL ORDERS, Digital orders are non-refundable once the final files are delivered, which happens 2–4 business days after your approval. If you have a technical problem with your download, contact us and we will resolve it.
REVISION POLICY, You are entitled to 2 rounds of revisions to your draft before approving it. Reasonable revisions, content corrections, name corrections, anything that doesn't look like your child, are included in those 2 rounds. There is no third round: if you request changes to your third draft, we refund your order minus the €5 production fee (or the equivalent in your local currency) instead. Requests to fundamentally redesign the story or change the theme entirely may involve a delay or require a new order.
If something isn't right in your draft, tell us before you approve. That's what the approval stage is for. We would rather take the time to get it right than have you end up with a book that isn't what you expected.
Zanoura Team
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