Privacy Policy
Who We Are
Zanoura Kids is a personalized children's storybook service. We create illustrated storybooks where your child is the hero, illustrated from the photo and details you provide, in their name. This Privacy Policy explains what data we collect, how we use it, and the specific protections we apply to your child's photo and personal information.
References to "we," "us," and "our" in this Policy refer to the Zanoura Kids service and to the company that sells your order, Zanoura LLC. If you have questions about this Policy, contact us at privacy@zanourakids.com.
Information We Collect
We collect information you provide when placing an order or contacting us:
- Order information: your name, email address, shipping address (for print orders), and payment details, processed securely by our payment provider.
- Personalization data: your child's first name, age, and gender; the story language you choose; and any optional family characters you add (such as a sibling, parent, or grandparent).
- Your child's photo: uploaded to generate the illustrated story. See the dedicated section below for full details.
- Contact messages: if you write to us, we retain the content of your message and your contact details to reply and resolve your query.
- Usage data: standard website analytics (pages visited, device type, approximate location). Collected in aggregate and not linked to individual identities.
- School and nursery partnership applications: if a school or nursery applies to our partnership programme, we collect the institution's details, the name, role and contact details of its contact person, and the files it chooses to share: its logo, photos of its premises and, for schools, uniform references. Institutions must never upload photos of children. These files are held temporarily in private storage and deleted 48 hours after our team first downloads the complete application, and in any case no later than 7 days after submission. Business records needed to review and run the partnership may be kept separately where operationally or legally required.
How We Use Your Information
We use the information we collect to:
- Create your personalized story and deliver it to you
- Communicate with you about your order status and previews
- Process payments and handle refunds where applicable
- Respond to your support requests
- Improve our service based on aggregate, non-identifiable usage patterns
We do not sell your personal information. We do not use your data for advertising profiling or targeted advertising.
Your Child's Photo and Family Photos
This section covers every real photo you upload for personalisation: your child's, and any family member's (mother, father, sibling, grandparent). Here is exactly how they are handled.
- Your consent & our purpose: You provide the photos so we can create the illustrated characters in your book, and we use them only for that. We process your child's photo on the basis of the consent you give, as the child's parent or guardian, when you place your order, and you can withdraw that consent at any time (see below).
- You confirm you're the parent or guardian: By uploading a photo, you confirm that you are the child's parent or legal guardian and that you consent, on the child's behalf, to its use to create the story.
- Photos of other family members: If you upload photos of other people, such as a parent or grandparent, please make sure they are happy for their photo to be used for this book, and share this notice with them. We use their photos in exactly the same way and delete them on the same schedule.
- What we never do: We never sell your photos and never use them for advertising, profiling or our marketing. We do not use facial recognition or create biometric templates to identify anyone.
- How the illustrations are made: We use AI-assisted image processing to create the illustrations for your book from the photos you provide. The photos are used for this production purpose only. Under the privacy terms applicable to this processing, uploaded images are not used to train the AI models involved.
- Where the photos are kept while we make your book: (1) our private cloud storage (EU, Ireland), where your upload first lands; (2) one backup copy per upload in a separate backup storage service, made at upload time so a photo is never lost; (3) our internal production environment, where our team prepares your book; (4) the AI production workspace where the illustrations are generated. Photos are never sent to our store platform, our email provider, our print partner or couriers.
- Access: Within our team, access is limited to the people directly creating your book. Photos are never available to other customers or to our marketing.
- How long each copy is kept:
- Zanoura Kids' systems: the original photos you uploaded are removed from our cloud storage, the backup copy and our internal production environment within 15 days after your order is delivered (for a digital book, once the delivery email reaches you; for a printed book, once delivery is confirmed). If an order is cancelled or refunded before delivery, they are removed 15 days after the cancellation or refund. Our system backups are set up to exclude these photos.
- The AI production workspace: photos we uploaded there are tracked by order and removed by our team; deleted items stay in its trash for up to 30 days before they are permanently deleted.
- AI image processing: according to the published privacy information applicable to this processing, images uploaded for AI-assisted processing are deleted immediately after the generated content is created.
- AI model processing: some data used for AI model processing may be retained for up to 30 days after the illustration is generated.
- The finished book: the personalised illustrations and your book files are the product you ordered, not your original photos. We keep them so we can deliver your book and help you with your order, and you can ask us to delete them.
- Deletion & withdrawing consent: Email us at privacy@zanourakids.com with your order reference at any time. We will delete the photos you uploaded from Zanoura Kids' systems within 5 business days and remove them from the AI production workspace. If your book is not finished yet, we will need new photos to complete it.
- Storage & security: Photos are uploaded over encrypted connections (HTTPS) and kept in private storage with access controls, never in publicly accessible locations.
Third-Party Service Providers
To run our store and create your child's book, we rely on a small number of providers, and share only what each one needs for the purpose shown:
- Shopify (store, checkout and payments): your order and payment details. Photos are never sent to Shopify.
- Our cloud storage and database provider (EU, Ireland): your uploaded photos until they are deleted, and your personalisation answers.
- A separate backup storage provider (backup copy of each upload): one copy per uploaded photo, deleted on the same schedule.
- Technology services supporting production (AI-assisted illustration): the photos, only to create your book's illustrations.
- Our transactional email provider (email delivery): your email address and the emails we send you. No photos.
- Our file-delivery storage provider (file delivery): your finished book files and draft previews for download. No original photos.
- Print and delivery partners (printed orders only): your name, shipping address and the print files of your book. No original photos.
We never share your data with social media platforms, advertising networks or data brokers. If you have a question about a specific provider, contact us.
Data Retention
We retain your order data (name, email, order details) for as long as is necessary to fulfil your order and comply with legal obligations, typically up to 7 years for financial records. The original photos you upload are removed from Zanoura Kids' systems within 15 days after delivery, as described above. Contact messages are retained for up to 12 months after resolution. Files shared with a school or nursery application are deleted from temporary storage 48 hours after our first complete download, and no later than 7 days after submission.
International Transfers
Zanoura Kids operates internationally, and your data, including the photos you upload, may be processed outside your country of residence, including outside the EU/EEA (for example in the USA or Singapore). Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or a provider's recognised framework. For certain international transfers involved in AI-assisted processing, the published privacy information states that Standard Contractual Clauses are in place. You may contact us for more information about these safeguards.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Request your child's photo be deleted at any time during or after production
- Withdraw your consent at any time, without affecting processing already carried out
- Lodge a complaint with a data-protection supervisory authority, in particular in the country where you live
To exercise any of these rights, contact us at privacy@zanourakids.com. We will respond within a reasonable time and in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our service after a change to this Policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please write to us at privacy@zanourakids.com. For urgent matters regarding your child's photo, include "Child Photo, Urgent" in the subject line and we will prioritise your request.